Sales and Customer Service Course

A sales and customer service course is a program that teaches you how to effectively sell products or services to customers as well as how to provide excellent service and support to ensure customer satisfaction.

Sales refer to the process of promoting and selling products or services to customers in exchange for monetary value, aiming to satisfy customer needs, generate revenue and drive business growth.

Customer service refers to the assistance and support provided to customers when they have questions, concerns or need help with a product or service they have purchased.

Objectives of the course

Enhance selling skills
Improve customer interactions
Build product knowledge
Develop customer relationship management skills
Learn effective communication
Handle customer complaints and difficult situations
Enhance problem-solving skills
Understand customer psychology and behaviour
Increase sales effectiveness
Foster a customer-centric culture

Who should enrol for this course?

Sales professionals
Customer service representatives
Business owners and entrepreneurs
Retail staff
Marketing professionals
Professionals in client-facing roles
Anyone seeking career growth

By enrolling in this course, you’ll gain the essential skills and knowledge to boost your sales performance, provide exceptional customer service and advance your career in a highly competitive business environment. Enroll today by contacting us via this email address info@suitablenetwork.com. You can as well send us a WhatsApp message on +254722717744.

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