Customer care & Sales Representatives Training

Customer care Training

We recognize that your organization requires customer service oriented employees in all aspects of its operations. Suitable Network training has the facilities and the personnel to ensure that your staff receives relevant training and will be able to contribute effectively towards achieving the goals and aspirations of your organization.

We train your staff ways in which to interact with customers and work easily with others, and create a more pleasant business environment. You will also learn ways to communicate with customers in person over the phone, skills for dealing with angry customers, tactics for keeping your composure under stress and much more.

We will train you and your staff not only to thwart common problems, but also rise to a high level of service excellence. Suitable Network has identified a need to provide specialized training and awareness in these areas and others. We would like to invite your organization to train with us.

Training programs that spur growth. Life skills, Human skills training and trainers,To increase customer service on your customer service dollars.Portray the right organizational image.

Course Objective

Customer care & Sales Representatives Training

The purpose of course is to enable participants to learn how;

  • To increase customer service on your customer service dollars.
  • Make your customers feel important and appreciated.
  • Become a master in the art of listening.
  •  Say no and be firm without antagonism.
  • Portray the right organizational image.
  • Practice the right office etiquette.

        Ideal Attendees

      • Customer service representatives
      • Professionals who work with a team.
      • Receptionists, operators, administrative, drivers and sales assistants.
      • Everyone in customer service related field.
      • Professionals within technical support, hotlines and/help desk.
      • Sales people.

Having a good relationship with customers, determines the rate of returning customers. Customer care training is important to customer care personnel, sales teams and to any other staff handling customers. Let’s train your staff members responsible on handling customers on how to offer an amazing customer experience.

Strategies your market channel by having the right individuals to offer you this service. We train for change